In fast-moving teams, visibility is everything. Whether you’re running a customer support department, a sales floor, or a remote-first dev squad, having real-time insights available at a glance can change how your team performs. That’s where a Microsoft Teams wallboard comes in.
By combining the communication power of Microsoft Teams with key business metrics, wallboards help teams stay aligned, accountable, and motivated — no matter where they’re working from. And when it comes to getting these insights right, what you display matters just as much as how.
Here are the top metrics worth displaying on your Microsoft Teams wallboard — and how to set your team up for clarity and momentum.
Why Use a Wallboard in Microsoft Teams?
With hybrid work now the norm, wallboards provide shared visibility — one version of the truth that keeps teams on track and connected. No more digging through dashboards or manually checking in on progress. Wallboards push the data where your team already lives: Microsoft Teams.
They’re especially powerful in high-tempo environments like call centres, customer service desks, or sales floors, where speed and performance are key. When done right, they drive accountability, lift productivity, and give managers the pulse of their team without micromanagement.
At Fuse 2, we’ve seen businesses unlock serious gains just by surfacing the right metrics in the right place — especially when using a tool like Akixi.
Top Metrics by Team Type
For Call and Support Teams
Real-time responsiveness is crucial. These metrics keep the team sharp:
- Real-time responsiveness is crucial. These metrics keep the team sharp:
- Active Calls – Know who’s currently handling a call and who’s free.
- Calls in Queue – See live queue pressure and adjust quickly.
- Average Wait Time – Surface any issues with long hold times.
- Agent Availability – A clear view of who’s online, on break, or offline.
- First Call Resolution (FCR) – A key quality metric that reflects both training and customer satisfaction.
- SLA Adherence – Stay compliant with service targets and catch issues early.
For Sales Teams
Sales thrive on momentum. These metrics keep the energy high:
- Total Sales This Month – A clear view of progress toward targets.
- Deals Closed Today – Daily motivation in one simple stat.
- Sales Pipeline Value – Keep the pipeline healthy and balanced.
- Conversion Rate – Understand how many leads are becoming deals.
- Daily Call/Meeting Count – Track activity levels with minimal admin.
- Leaderboard View – Celebrate top performers and spark some friendly competition.
For Project and Dev Teams
Agile teams need clarity over chaos. Wallboards help remove blockers before they stall progress:
- Tasks Completed Today – Quick team wins, visible to all.
- Sprint Progress – Show the burn-down and boost sprint focus.
- Blocked Tasks – Flag issues fast so the team can collaborate to unblock.
- Upcoming Deadlines – Keeps delivery dates front and centre.
- Time Logged – Especially useful for agencies or tracked projects.
For General or Company-Wide Dashboards
Some insights benefit the whole business. These are ideal for a team-wide or all-hands wallboard:
- Team Sentiment – Pulse checks through quick MS Teams polls.
- Announcements – Push internal updates or company news without extra noise.
- Goal Progress Bars – Visualise KPIs like revenue, signups, or NPS.
- Collaboration Stats – Highlight how teams are engaging (files shared, meetings held).
- Attendance Overview – Ideal for hybrid or shift-based teams.
Wallboard Design Tips That Work
Data without design is just clutter. Keep your wallboard useful by following a few core principles:
- Colour-code for clarity – Red = needs action, green = all good.
- Keep it clean – Prioritise the 5–6 metrics that matter most.
- Match your KPIs – Align with what drives performance in your team.
- Automate refreshes – Real-time or near-real-time updates keep things relevant.
- Tailor views by team – Sales don’t need to see ticket queues. Support don’t need to see revenue.
A well-designed wallboard isn’t just functional — it’s motivational.
Tools That Make It Easier
The true power of a Microsoft Teams wallboard comes from what you connect it to. Teams on its own is brilliant for communication, but when it’s paired with the right tools and data sources, it becomes a real-time command centre.
Here are some of the best tools to integrate and why they matter.
Akixi (Our Top Pick)
If you need a robust wallboard and reporting tool for telephony and call performance, Akixi is our go-to solution. It’s made specifically for call-centric environments and gives you instant access to everything from agent availability to call queues, SLAs, and historical reporting, all in real time.
Akixi integrates beautifully with Microsoft Teams and your telephony platform (like 3CX), giving you one of the most seamless, powerful setups on the market. It’s also the only wallboard/reporting suite we offer directly at Fuse 2 — because we trust it, we know it works, and our customers love it.
Power BI
Microsoft’s data visualisation powerhouse. Power BI lets you turn complex metrics into clear, eye-catching dashboards that slot straight into Teams. Whether you’re tracking call performance, project progress, or sales targets, you can customise visuals to suit your audience and update them in near real-time.
Power Automate
Got repetitive tasks? Automate them. Power Automate allows you to build workflows that push updates, trigger alerts, or refresh data on your wallboard without lifting a finger. For example, when a ticket breaches an SLA or a deal is closed, you can have that reflected instantly on the board.
Seamless Integration with Fuse 2
All of this is great in theory, but getting these tools to talk to each other properly can be a job in itself. That’s where we come in.
At Fuse 2, we specialise in connecting your communication and data platforms so your Microsoft Teams wallboard runs like clockwork. Whether you’re integrating Akixi, setting up custom dashboards, or connecting project management tools, we’ll handle the setup, syncing, and maintenance.
And because Akixi is our preferred and supported reporting solution, we’re experts in making the most of it, right out of the box.
